Our concept development and testing engagements can be divided into 4 offerings that support our clients at key junctures in the product development process.
1. Exploratory Tests
These are carried out early in the development process, once the unmet needs have been defined and potential solutions are being considered. The objective of an exploratory test is to examine the potential of preliminary product(s) or service designs. Research methods tend to be qualitative and can be based on observation or interviews with target customer stakeholders.
2. Assessment Tests
The objective of an assessment test is to refine a concept and ensure that specific design choices align to customer need. Such projects help our clients identify points of product weakness or potential market failure that can be fixed before launch.
Assessment testing typically requires more complex methodologies than exploratory testing. Ethnographic research, and human factors techniques can be used.
3. Confirmation Tests
The confirmation test is conducted late in the development process and ensures that the final solution is meeting product or service design goals. This may include usability and performance testing. Localisation of products is often a catalyst for a confirmatory testing project to ensure the right features are in place so that it is accepted within the new market. Methodologies used for confirmatory testing can be either qualitative or quantitative.
4. Comparison Tests
A comparison test may be performed at any stage of the design process, to compare a concept, product or product element against some alternative. This alternative could be an existing solution, a competitive offering or an alternative design solution. Research methodologies used for a comparison test can be either qualitative or quantitative.
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